---
title: "Help and support | Laioutr Academy"
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  description: "Find answers in the handbook, report problems in Cockpit, check the status of services and reach the right contact at Laioutr."
  "og:description": "Find answers in the handbook, report problems in Cockpit, check the status of services and reach the right contact at Laioutr."
  "og:title": "Help and support | Laioutr Academy"
---

[Go to home](https://academy.laioutr.com/en)

- [Support](https://academy.laioutr.com/)

Laioutr Academy

# Help and support

Find answers in the handbook, report problems and reach the right contact.

### Ask Laioutr

The search covers all articles, lessons and exam guides of the Academy. A question in plain words is enough.

[Ask a question](https://academy.laioutr.com/en)

### Report button in Cockpit

A problem can be reported directly in Cockpit. The report is automatically linked to the organisation, project and current page.

[How reporting works](https://academy.laioutr.com/en/artikel/report-a-problem-with-the-report-button)

### Status of Cockpit services

During incidents, the status page shows whether a service is affected and since when.

[Check status](https://academy.laioutr.com/en/artikel/check-the-status-of-cockpit-services)

### Contact support

The support assistant in Cockpit answers questions and hands over to the Laioutr team when a person needs to help.

[Contact support](https://academy.laioutr.com/en/support)

### Docs for developers

API references, code examples and technical guides live in the developer documentation.

[Go to docs.laioutr.com](https://docs.laioutr.com)

### Find a partner

For implementation, design or operations, the partner directory lists certified agencies and service providers.

[Find a partner](https://academy.laioutr.com/en/zertifizierung)

## Frequently asked questions about support

Where is an error in Cockpit or Studio reported?

Through the report button in Cockpit. It automatically links the report to the organisation, project and current page so the Laioutr team can trace the problem faster.

How can an outage of Cockpit services be recognised?

The status page of the Cockpit services shows affected services and the history. If all services are running normally, the cause usually lies in the project, for example in an app configuration.

What is the difference between the Academy and the docs?

The Academy explains tasks and workflows for all roles with videos. The docs at docs.laioutr.com are written for developers and contain references and code.

Is there help with implementation and design?

Yes. Certified partners handle implementation, design and operations. Laioutr also offers Professional Service Plans, through which tasks are submitted directly in Cockpit.

What information does support need?

Organisation, project and environment, the affected page or app, the steps leading to the error and a screenshot. The report button captures much of this automatically.

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