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- [Report a problem with the report button](https://academy.laioutr.com/en/artikel/report-a-problem-with-the-report-button)

# Report a problem with the report button

The report button in every project sends bugs, questions and ideas straight to Laioutr support, automatically linked to the organisation and project. Answers arrive in the report itself and can be followed on the Reports page.

## Before you start

<dl>

<dt>Plan</dt>
<dd>All plans</dd>

<dt>Role</dt>
<dd>Signed-in member of the affected organisation</dd>

<dt>Duration</dt>
<dd>4 min</dd></dl>

Last reviewed on October 15, 2026

The **report button** is Laioutr's support channel. It sits in every project in Cockpit and automatically links each report to the organisation, the project and the page it came from. No follow-up questions about the affected system are needed.

A report has a kind and a severity:

- **Kind**: bug, question or idea
- **S1**: a live storefront cannot sell
- **S2**: an important feature is broken
- **S3**: a smaller problem
- **S4**: question or idea

Laioutr reviews the classification and sets the final severity. For bugs, the form asks for steps to reproduce, the expected result and whether orders are blocked, whether the problem is ongoing and whether a workaround exists. A screenshot can be attached.

Support replies in the report; the **Reports** page lists open and closed reports with their status. Support is provided in English. New components or connectors for the project itself are not a support case and go through the Professional Service Plans. If Cockpit is unavailable, use email: `incident@laioutr.com` for S1 and S2, `support@laioutr.com` for S3 and S4.

## Step by step

1. 1 ### Step 1: Open the report button

   On the page where the problem occurs, select the **report button**.
2. 2 ### Step 2: Choose the kind

   Select bug, question or idea.
3. 3 ### Step 3: Choose the severity

   Choose S1 to S4 based on impact. Use S1 only when a live storefront can no longer sell.
4. 4 ### Step 4: Describe

   Enter a short title and a description. For bugs, add steps to reproduce and the expected result.
5. 5 ### Step 5: Attach a screenshot

   Attach a screenshot. Mask passwords, API keys and third parties' personal data beforehand.
6. 6 ### Step 6: Send and follow up

   Send the report and follow answers on the **Reports** page.

## Check the result

The report is listed on the **Reports** page with title, kind, severity and status. As soon as support replies, the answer is visible in the report.

## Frequently asked questions

Which severity is right?

S1 when a live storefront cannot sell, S2 for a broken important feature, S3 for smaller problems, S4 for questions and ideas. Laioutr may adjust the classification.

What does not belong in a report?

Passwords, API credentials and non-anonymised end-customer data. Such reports may be deleted and requested again in anonymised form.

What if Cockpit is unavailable?

Check the status page first, then report by email: incident@laioutr.com for S1 and S2, support@laioutr.com for S3 and S4.

Is a new section a support case?

No. New sections, blocks or connectors for the project itself go through the Professional Service Plans.

## Related

- [Check the status of Cockpit services](https://academy.laioutr.com/en/artikel/check-the-status-of-cockpit-services)3 min

  The public status page at laioutr.statuspage.io shows the current state of Cockpit and the Laioutr services. It lists incidents and maintenance, and notifications for status changes can be subscribed to there.
- [Connect Laioutr MCP to an AI assistant](https://academy.laioutr.com/en/artikel/connect-laioutr-mcp-to-an-ai-assistant)5 min

  Laioutr MCP connects Claude, ChatGPT, Cursor or another MCP client to Laioutr projects via OAuth. Once Laioutr has enabled it, signing in with the Laioutr account is enough; no API key is needed.

## [Dashboard, help and support](https://academy.laioutr.com/en/leitfaeden/dashboard-help-and-support)

Search this guide

1. [Project dashboard and widgets](https://academy.laioutr.com/en/artikel/project-dashboard-and-widgets)3 min
2. [Report a problem with the report button](https://academy.laioutr.com/en/artikel/report-a-problem-with-the-report-button)4 min
3. [Check the status of Cockpit services](https://academy.laioutr.com/en/artikel/check-the-status-of-cockpit-services)3 min

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